Customer value: The next source for competitive advantageRobert B. Woodruff1997-03-01articleJournal of the Academy of Marketing Science4,662 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyService and Product InnovationCorporate Governance and ManagementAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 4,662 citations exist upstream.References1985A Conceptual Model of Service Quality and Its Implications for Future Research1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence2025Advances in Consumer Research1987Developing Buyer-Seller Relationships2010Satisfaction: a behavioral perspective on the consumer1995Market Orientation and the Learning Organization1988The House of Quality1986Strategic Brand Concept-Image ManagementCited by2001Consumer perceived value: The development of a multiple item scale2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments2002Consumer Trust, Value, and Loyalty in Relational Exchanges2006How destination image and evaluative factors affect behavioral intentions?2005Value-based Adoption of Mobile Internet: An empirical investigation2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2000Customer satisfaction with services: putting perceived value into the equation2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context