Customer satisfaction, customer retention, and market shareRoland T. Rust, Anthony J. Zahorik1993-06-01articleJournal of Retailing2,151 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyConsumer Market Behavior and PricingCustomer churn and segmentationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 2,151 citations exist upstream.References1985A Conceptual Model of Service Quality and Its Implications for Future Research1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions1990Zero defections: quality comes to services.1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents1993The Antecedents and Consequences of Customer Satisfaction for Firms1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1991A Multistage Model of Customers' Assessments of Service Quality and ValueCited by2007Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2002Understanding Relationship Marketing Outcomes2005Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.2005A Strategic Framework for Customer Relationship Management2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction