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It Is Not Just About the Schedule: Key Factors in Effective Reference Desk Scheduling and Management

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References

2000An empirical investigation of the impact of non‐verbal communication on service evaluation168 cited
1997Plays Well with Others, or the Importance of Collegiality Within a Reference Unit12 cited
2004Cooperative Reference Desk Scheduling and Its Effects on Professional Collegiality5 cited

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2022Reference Staffing and Scheduling Models in Archives and Special Collections: A Survey Analysis of Prepandemic Practices1 cited

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