New technology and quality of life for older people: exploring health and transport dimensions in the UK context

Kate Pangbourne · Paulus Teguh Aditjandra · John D. Nelson

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Technology Use by Older Adults Aging, Elder Care, and Social Issues Older Adults Driving Studies

Abstract

The aim of this study is to explore issues of inclusion and quality of life (QoL) for older people in relation to their experiences of and attitudes towards using information and communication technologies (ICT) in meeting their transport and healthcare needs. The objectives of the research were to use focus groups and supplementary questionnaires to collect rich qualitative data from older people in order to inform policy-relevant work on designing more user-friendly and user-targeted intelligent transport systems (ITS). The authors trace the complex relationships between individual attitudes and needs in accessing the services provided by the three relevant policy sectors of transport, healthcare and communications technologies. This study observed that older cohorts show a slight tendency to be less comfortable with ICT, and therefore to integrate it less into daily life. Moreover, the data reveal that the differences between individuals occur through interactions between knowledge and their practices, combined with factors relating to an individual's physical and mental experience of ageing. The trend of an ageing demographic and increased longevity makes normalising ICT in older people's lifestyles a policy imperative, so that the development of ITS recognises the particular needs of older people, avoids unintentional exclusion, and enhances QoL. Our recommendations focus on using ITS to facilitate access to healthcare, as that was the main concern of the participants. The authors suggest a conceptual representation of the ideal relationship between ICT, accessibility of services and mobility of individuals that gives policy-makers and service providers a better understanding of the desired outcome of working together.

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References

1995Being Digital 2003Older adults' use of information and communications technology in everyday life 2001Demographic and motivation variables associated with Internet usage activities 2004The information aged: A qualitative study of older adults' use of information and communications technology 2004Quality of life for the elderly: the transport dimension 2003Making the connections: final report on transport and social exclusion 2006Internet use and non-use: views of older users 2003Mental health and social exclusion: economic aspects, report to the Social Exclusion Unit at the Office of the Deputy Prime Minister

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