Modern QFD-based requirements analysis for enterprise modelling: enterprise-QFD

Abstract

Competitiveness and globalisation force enterprises quickly to adapt to changing conditions of markets. Enterprises employ modelling methodologies to organise their strategic knowledge to cope with this change, which results in an enterprise (data) model. Requirements discovery and analysis is the most important phase in creating the enterprise model because any mistake in the requirements discovery deteriorates the validity of the model, resulting in user dissatisfaction. Quality function deployment (QFD) is a well-known and integrated approach used in converting the requirements of users into final product specifications. This paper modifies QFD for enterprise modelling, and proposes Enterprise-QFD, which provides a common platform to be integrated with any methodology for discovering and analysing customer requirements. The modified QFD tables involve some required columns added and unnecessary ones deleted based on enterprise modelling. A novel matrix content and sequence is also proposed.

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