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ArticleCompatibility effects in evaluations of satisfaction and loyalty

Seigyoung Auh2004

Article2004

Compatibility effects in evaluations of satisfaction and loyalty

Seigyoung Auh · Michael D. Johnson

160 citations·0/0 files stored·Journal of Economic Psychology

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Consumer Market Behavior and Pricing

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References

1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 2001Consumer perceived value: The development of a multiple item scale 1992A National Customer Satisfaction Barometer: The Swedish Experience 2013Choices, Values, and Frames 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden

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2009The role of interactivity in e-tailing: Creating value and increasing satisfaction 2008Consumer satisfaction 2011A Structural Model of the Relationships Between Sport Website Quality, E-Satisfaction, and E-Loyalty 2014Who needs delight?2011Customer Loyalty, Repurchase and Satisfaction: A Meta-Analytical Review 2006

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Year2004

Typearticle

Published2004-01-13

VenueJournal of Economic Psychology

ISSN-L0167-4870

Languageen

Citations160

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.joep.2003.10.002

openalex_workW1997407822

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