The non‐union complaint system at M.I.T.: An upward‐feedback, mediation model

Abstract

This is a very early paper about intra-organizational complaint systems. This is a draft version, and the revised article was subsequently published as: Mary P. Rowe, "The Non-Union Complaint System at M.I.T.: An Upward-Feedback, Mediation Model," Alternatives to the High Cost of Litigation Vol. 2, No. 4 (April 1984): 10-18. It was then reprinted in Riskin, Leonard L. and James E. Westbrook, Dispute Resolution and Lawyers, 392-404. St. Paul, MN: West Publishing, 1987. Also found in Westin, Alan F. and Alfred G. Feliu, Resolving Employment Disputes Without Litigation. BNA, 1988.

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