Making 3PL effective in agile supply chains

Abstract

Customer responsiveness is a key to success in today's markets. With the emergence of a business era that embraces change as one of its major characteristics, manufacturing success and survival are becoming more and more difficult to ensure. The emphasis is on adaptability to change in the business environment and on addressing market and customer needs proactively. A supply chain adapts the changes if it is agile in nature. Agility is all about creating that responsiveness and mastering the uncertainty. In this article, the enablers of a Third Party Logistics (3PL) provider have been identified and interpretive structural modelling has been used to evolve relationships among 3PL enablers. A key to find this modelling is that 3PL are increasingly being used towards making supply chains agile. The study concludes with a discussion on these enablers and the managerial implications.

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