An exploration of quality management practices, perceptions and program maturity in the supply chain

Scott A. Dellana · John F. Kros

33 citations0/0 files storedInternational Journal of Operations & Production Management

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Quality and Supply Management Sustainable Supply Chain Management Management Systems and Quality Improvement

Abstract

Purpose – The purpose of this paper is to examine differences among industry classes and supply chain positions in order to gain insight into quality management program maturity across industries and within supply chains. Design/methodology/approach – Data for comparison in this study comes from an e-mail survey of professionals across the USA, employed primarily in sourcing or logistics (i.e. Institute for Supply Management (ISM) and Council for Supply Chain Management Professionals (CSCMP)). Findings – This study found that quality maturity varies by industry class. While prior studies have found differences by industry class, they have been limited to at most three classes, while this study examined 17 classes. This study also examines quality maturity by supply chain position, with the finding that quality maturity differed by supply chain position depending on how position is defined. Questions are raised regarding the proper characterization of supply chain position. Research limitations/implications – The sample group represents members in only two professional groups, ISM and CSCMP. Not all industry groups or supply chain positions were well-represented due to some small sub-group sizes. Practical implications – Quality program maturity is generally not uniform and there are potentially many opportunities for substantial improvement across various sectors by specific industry. Partnering with suppliers is a recommended approach for sectors lagging in quality maturity. Originality/value – This research extends the examination of quality management practice in the supply chain by studying a large number of industry classes and supply chain positions and assesses differences in quality maturity across these classes and positions.

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References

1979Review of Psychometric theory (2nd ed.).1989Integrating the Supply Chain 2001Relationships between implementation of TQM, JIT, and TPM and manufacturing performance 2002Understanding Self-Report Bias in Organizational Behavior Research 2004Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance 2004Defining the concept of supply chain quality management and its relevance to academic and industrial practice 2007Relationship between supply chain performance and degree of linkage among supplier, internal integration, and customer 2004A structural equation model of supply chain quality management and organizational performance

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2021An innovative maturity model to assess supply chain quality management 2016ISO 9000 moderation role over supply chain alignment in manufacturing context 2019Performance measurement for supply chain management and quality management integration

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