Instructional Support in the Changing Library Environment

Abstract

As the needs of library users change, libraries also change to meet those needs. Libraries are seeing increased demands for access to resources and services from off-campus users. The traditional library roles for instructional support are likewise being challenged to keep pace with the changing needs of the students. Librarians at Southern Illinois University, Carbondale (SIUC) have faced these challenges in a variety of ways, from interdepartmental partnerships and reassignment of personnel to redesign of services. Instructional Support Services, housed in Morris Library, has historically provided technology support to campus faculty for the delivery of quality instruction. As use of the World Wide Web increased, the library hired a librarian to develop web-based and multimedia projects for the library and for university courses. The recent appointment of two half-time reference librarian positions focusing on web and multimedia development also enhanced access to existing electronic resources as well as the development of electronic reserve and other services to support students' remote access to library resources. This article describes new partnerships, evolving responsibilities, and services to meet the changing needs of library patrons.

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