The Quality of Decision Making Process Related to Organizations’ Effectiveness

Abstract

Managers are usually making plenty of decisions, some of them being operational and others strategic. Making decisions is a matter of a huge responsibility not only against the organization itself, but against their employees and other stakeholders, as well. The research aimed to investigate the Romanian managers and employees’ opinions about the quality the decisions are making in different domains in correlation with the organizations’ objectives and to draft a conceptual model, selecting the main drivers that contribute to the approach of the managers to focus their decisions towards the organizations’ effectiveness. A multi-regional survey has been conducted in February 2013 in order to record how managers are acting in different socio-economical fields (production, transportation, constructions, commerce and services) are making decisions, what types of decisions are they using in practice and when are they making the decisions. The data collection process used a Likert questionnaire type with three questions. The answers provided by the managers and employees have been interpreted statistically and some results have been used for a process of the quality decisions making related to the organization's effectiveness conceptual model draft. This draft and the limits of this paper might be the basics for further research.

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