How quality, value, image, and satisfaction create loyalty at a Chinese telecomFujun Lai, Mitch Griffin, Barry J. Babin2008-11-27articleJournal of Business Research806 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyConsumer Behavior and Marketing InfluenceCustomer churn and segmentationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 806 citations exist upstream.References1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions1991Emotion And Adaptation1996The Behavioral Consequences of Service Quality1992Measuring Service Quality: A Reexamination and ExtensionCited by2020The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust2014The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands2018Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty2019Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China2016Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty2013The Effect of Experience Quality on Perceived Value, Satisfaction, Image and Behavioral Intention of Water Park Patrons: New versus Repeat Visitors2014Service quality and customer satisfaction of a UAE-based airline: An empirical investigation2012The impact of destination source credibility on destination satisfaction: The mediating effects of destination attachment and destination image