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• 2013Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation52 cited
• 2010An International Analysis of IT Service Management Benefits and Performance Measurement41 cited
• 2015Strategising IT service management through ITIL implementation: model and empirical test38 cited
• 2021An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices34 cited
• 2014The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits32 cited
• 2011The status of IT service management in health care - ITIL® in selected European countries31 cited
• 2018Met4ITIL: A process management and simulation-based method for implementing ITIL30 cited
• 2014The Impact of Cloud Computing on ITIL Service Strategy Processes27 cited
• 2011Einfluss von IT-Service-Management-Frameworks auf die IT-Organisation23 cited
• 2017Relevant Research Areas in IT Service Management: An Examination of Academic and Practitioner Literatures22 cited
• 2021From IT service management to IT service governance: An ontological approach for integrated use of ITIL and COBIT frameworks21 cited
• 2013Topics and Applied Theories in IT Service Management18 cited
• 2014Research in Information Technology Service Management (ITSM) (2000 – 2010)