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Archives can successfully use the Internet to enhance the level of access to information about their holdings, programs and services. The Internet can be used to improve the efficiency of traditional reference services and enable the institution to expand the level of use without an increased burden on existing resources. This essay reviews the experiences of the New York State Archives and Records Administration (SARA), which operates a variety of Internet services using Gopher and the World Wide Web. The essay focuses on how SARA selected and prepared information for Internet access, and how it has incorporated the Internet into its routine operations.
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