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Service quality and correspondence analysis in determining problems with the effective use of computer services
7 references·1 citing·38 second hop
Service quality and correspondence analysis in determining problems with the effective use of computer services (1994)Service quality and correspondence analys…Evaluating your computer investment strategy (1994)Evaluating your computer inve…A guide to measuring and managing IT benefits (1994)A guide to measuring and mana…Information strategy and economics (1989)Information strategy and econ…The impact of information systems planning on the organization (1988)The impact of information sys…Information Payoff: The Transformation of Work in the Electronic Age (1985)Information Payoff: The Trans…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Management Information Systems: Appreciation and Involvement (1974)Management Information System…Factors affecting information systems’ success (1996)Factors affecting information…Towards a System of Systems Concepts (1971)A Program for Research on Management Information Systems (1973)The Systems Approach (1979)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Delivering quality service: balancing customer perceptions and expectations (1990)The impact of technological factors on information systems success in the electronic‐government context (2007)Information Technology Project Escalation: A Process Model* (2008)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)Destination positioning opportunities using personal values: Elicited through the Repertory Test with Laddering Analysis (2011)How information gives you competitive advantage (1985)Management strategies for information technology (1990)Information Systems Evaluation in Practice: A Case Study of Organizational Change (2000)Steps towards effective IT governance: strategic IS planning, evaluation and benefits management (2003)Information Technology Adoption in Small and Medium-sized Enterprises; An Appraisal of Two Decades Literature (2011)Information Technology: A Strategic Opportunity (2011)Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)The measurement of user information satisfaction (1983)Management Information Systems: Conceptual Foundations, Structure, and Development (1985)Planning Implications of the Information Systems Strategic Grid: An Empirical Investigation (1990)Research Report—A Confirmatory Factor Analysis of the User Information Satisfaction Instrument (1995)Assessing the unidimensionality of measurement: a paradigm and illustration within the context of information systems research (1997)Computer anxiety and attitudes towards microcomputer use (1990)Shaping Electronic Communication: The Metastructuring of Technology in the Context of Use (1995)Information Technology and Productivity: A Review of the Literature (1996)Information systems and other capital investments: evaluation practices compared (1999)Sources of dissatisfaction in end-user support (2002)Technical efficiency analysis of information technology investments: a two-stage empirical investigation (2002)Quality engineering: a new framework applied to justifying and prioritising IT investments (1993)An information systems view of Chinese state enterprises (1998)How do we take care of strategic alignment (1999)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1974Management Information Systems: Appreciation and Involvement529 cited
  • 1985Information Payoff: The Transformation of Work in the Electronic Age352 cited
  • 1994A guide to measuring and managing IT benefits88 cited
  • 1988The impact of information systems planning on the organization74 cited
  • 1989Information strategy and economics62 cited
  • 1994Evaluating your computer investment strategy36 cited

Cited by

  • 1996Factors affecting information systems’ success123 cited

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