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A framework of total value orientation for strategic outsourcing decisions
16 references·1 citing·31 second hop
A framework of total value orientation for strategic outsourcing decisions (2010)A framework of total value orientation fo…Total Relationship Marketing (2011)Total Relationship MarketingPortfolios of Control in Outsourced Software Development Projects (2003)Portfolios of Control in Outs…Relational Contracts and the Theory of the Firm (2002)Relational Contracts and the …Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing (2001)Diagnosing Customer Value: In…Value‐driven relational marketing: From products to resources and competencies (1997)Value‐driven relational marke…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The value concept and relationship marketing (1996)The value concept and relatio…The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions (1996)The Effect of Service Quality…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…The Economics of Organization: The Transaction Cost Approach (1981)The Economics of Organization…Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Markets and Hierarchies: Anal…An integrative approach for the purchasing and evaluation of business services from a buyer’s perspective (2018)An integrative approach for t…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Nature of the Firm (1937)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Markets, Bureaucracies, and Clans (1980)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Capital in the Creation of Human Capital (2000)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Exchange and Power in Social Life (2017)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer satisfaction with services: putting perceived value into the equation (2000)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)External Control of Organizations: Resource Dependence Perspective (2011)Separation of Ownership and Control (1983)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1976Markets and Hierarchies: Analysis and Antitrust Implications.13,381 cited
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  • 2011Total Relationship Marketing728 cited
  • 2001Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing

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638 cited
  • 2003Portfolios of Control in Outsourced Software Development Projects621 cited
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    • 2018An integrative approach for the purchasing and evaluation of business services from a buyer’s perspective14 cited