Listening in the Multicultural Workplace: A Dialogue of Theory and Practice

Abstract

This article consists of a dialogue focused on listening philosophy, theory, and inclusive management practices for maximum productivity and performance in multicultural workplaces. The discussion illustrates that listening both influences cultural interactions and is impacted by cultural values and practices. This focus is broadly framed by an intercultural background that is philosophical and theoretical (but with a critical awareness of the limitations of theory). The study is supported by examples of cultural practices that illuminate and solve problems in the multicultural workplace, particularly in North America (the U.S. and Canada).

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