References

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• 2005Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue275 cited
• 2006Fluid Models for Multiserver Queues with Abandonments268 cited
• 1998Strong approximations for Markovian service networks254 cited
• 2009Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers143 cited
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• 2002Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials78 cited
• 1995State-Dependent Queues: Approximations and Applications56 cited
• 2009Heavy-traffic limits for many-server queues with service interruptions37 cited
• 2009