Conditions for success

J.M. Cullen

18 citations0/0 files storedThe TQM Journal

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Proposes five prerequisites for a successful long‐term quality programme. Illustrates them through an imaginary coat‐of‐arms motif. Examines leadership, the cost of implementing TQM, the drive towards customer satisfaction, continous improvement and total involvement. Uses Rover Group as a successful example of these ideas.

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2005Faster, Shorter, Cheaper May Be Simple; It’s Never Easy 2003Conditions for success? Gender in technology‐intensive courses in British Columbia secondary schools 1994Total Quality and the Human Resource Professional

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