Communication competence as knowledge, skill, and impression

Brian H. Spitzberg

245 citations0/0 files storedCommunication Education

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Communication Studies and Media Social Skills and Education Communication in Education and Healthcare

Abstract

In response to McCroskey's definition of competence as knowledge of appropriate behavior, distinct from skill and effectiveness, it is argued that competence should be viewed as a function of knowledge, skill, and motivation. In the proposed approach, competent communication refers to functionally effective interaction appropriate to a given relational context. These impressions of appropriateness and effectiveness are more likely when a person is motivated to communicate, knowledgeable about communication, and skilled in communicating in a particular interpersonal relationship and context. Some of the implications of this relational competence approach for theory and pedagogy are discussed.

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References

1989Explorations in the Ethnography of Speaking 1982Marital Interaction: Experimental Investigations.

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2007The Link Between Leadership Style, Communicator Competence, and Employee Satisfaction 1994Development of a measure of interpersonal communication competence 2000Poor social skills are a vulnerability factor in the development of psychosocial problems 2006Oral Communication Skills in Higher Education: Using a Performance-Based Evaluation Rubric to Assess Communication Skills 2004Cross Cultural Communication Competence and Multicultural Team Performance 1989Issues in the development of a theory of interpersonal competence in the intercultural context 1989A Model of the Perceived Competence of Conflict Strategies 2010Bicultural Competence and its Impact on Team Effectiveness

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