Managing aging workforce

Abstract

With the retirement of large groups of senior employees from public sectors in USA, valuable institutional and operational knowledge are also lost when these knowable individuals leave the organization. Although advanced information systems are implemented in public sectors to retain valuable knowledge in the organization, researchers repetitively found that gaps exist between what senior members know and what is available in the system for newcomers to use. How to retain knowledge held by senior employees in the organization becomes a huge challenge faced by public sector management.

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