City planners' information seeking behavior

Abstract

In this paper it is presented how city planners seek information through different information channels depending on the type of work tasks done and the information types needed. The core tasks in city planning are the actual planning and the writing of surveys. In this study other types of tasks that support the performance of core tasks were also identified. The Internet was used most often, clearly displacing the print media. When problem solving information and domain information were needed, colleagues and other people were the most important information-seeking channel. It was also found that the outcomes of supportive tasks are usually hard to recognize. Supportive tasks have however, an important role in terms of collaborative information seeking and personal information management.

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