The Effects of MBO on Performance and Satisfaction in a Public Sector Organization

Kenneth R. Thompson · Fred Luthans · Willbann D. Terpening

14 citations0/0 files storedJournal of Management

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Public Policy and Administration Research Employee Performance and Management Accounting and Organizational Management

Abstract

This field study examined the effets of MBO on measures of quantity and quality' of performance and satisfaction with the work and supervision among employees in a human services agency. Although not all the quantity measures improved significant/,} the (combined measure for quantity of performance and one of two quality measures showed significant improvement following implementation of MBO. Satisfaction with supervision also significantly improved but not satisfaction with work. The study lends support to the use of MBO in public sector organizations.

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2012The Practice of Management 1971Employee reactions to job characteristics.1966Unobtrusive Measures: Nonreactive Research in the Social Sciences 1975A Review of Research on the Application of Goal Setting in Organizations 1981Public Administration Review 1981Split Roles in Performance Appraisal 1966Unobtrusive Measures: Non-Reactive Research in the Social Sciences.1975Personnel Attitudes and Motivation

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1991A review of the participatory management literature: Implications for HRD research and practice

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