Emerging enterprise social software knowledge management environments: current practices and future challenges

Abstract

The purpose of this paper is to propose an organisational knowledge management approach, embodying next generation knowledge management systems characteristics, through the use of enterprise social software technologies and inter-related management perspectives. The limitations of current knowledge management systems in harmonising and integrating codification and socialisation approaches to knowledge management, as well as emphasising knowledge exploitation processes over knowledge exploration are discussed. An integrated approach is proposed, focusing on the management of less structured business processes, the development of a social network and informal knowledge worker community based approach, and finally, the need to underpin adaptive strategies in knowledge work processes.

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