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Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?

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References

1993An introduction to queueing theory906 cited
2005Statistical Analysis of a Telephone Call Center804 cited
2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
1982Approximating a Point Process by a Renewal Process, I: Two Basic Methods544 cited
1982Introduction to Queueing Theory521 cited
1982Introduction to Queueing Theory.359 cited
1983Introduction to Queueing Theory (2nd ed.).266 cited
2004Modeling Daily Arrivals to a Telephone Call Center209 cited

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2014Choosing arrival process models for service systems: Tests of a nonhomogeneous Poisson process50 cited
2014Incorporating priorities for waiting customers in the hypercube queuing model with application to an emergency medical service system in Brazil48 cited

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2016Queues with Time-Varying Arrivals and Inspections with Applications to Hospital Discharge Policies47 cited

2016STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS39 cited

2014STABILIZING PERFORMANCE IN NETWORKS OF QUEUES WITH TIME-VARYING ARRIVAL RATES37 cited

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2016Rate-Based Daily Arrival Process Models with Application to Call Centers34 cited

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2017An expected coverage model with a cutoff priority queue29 cited