Beyond Transactions: the Decision Support Benefits of ERP Systems

Abstract

Enterprise systems literature and practice has emphasized the transactional focus of ERP systems. Here, we report on an initial study that explores the potential decision-support benefits of an enterprise system. We begin by synthesizing a set of benefit dimensions from the decision support system literature. These form the basis for an instrument used to gather enterprise system managers’ perceptions about decision-support benefits achieved in their enterprise implementations, the importance of having those benefits, and obstacles to achieving them. The central finding is that enterprise systems do indeed furnish substantial decision-support benefits. However, the high level of importance attributed to the achievement of such benefits suggests that ERP adopters desire even greater support for decision making.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 16 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.