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Re-visiting the past: How documentary practices serve as means to shape team performance at an IT help desk
16 references·0 citing·41 second hop
Re-visiting the past: How documentary practices serve as means to shape team performance at an IT help desk (2013)Re-visiting the past: How documentary pra…Literacy, Digital Literacy and Epistemic Practices: The Co-Evolution of Hybrid Minds and External Memory Systems (2012)Literacy, Digital Literacy an…Rethinking Language, Mind and World Dialogically : Interactional and contextual theories of human sense-making (2009)Rethinking Language, Mind and…Avatars Of Story (2006)Avatars Of StoryThe Role of Knowledge Repositories in Technical Support Environments: Speed Versus Learning in User Performance (2005)The Role of Knowledge Reposit…On Complainability (2005)On ComplainabilityOrganizational Memory as Objects, Processes, and Trajectories: An Examination of Organizational Memory in Use (2004)Organizational Memory as Obje…Knowledge and Productivity in Technical Support Work (2003)Knowledge and Productivity in…A problem-solving perspective on knowledge management practices (2001)A problem-solving perspective…Workplace Studies: Recovering Work Practice and Informing System Design (2000)Workplace Studies: Recovering…The Collected Works of L. S. Vygotsky (1998)The Collected Works of L. S. …Managing Customer Support Knowledge (1998)Managing Customer Support Kno…The Instrumental Method in Psychology (1997)The Instrumental Method in Ps…Talking about Machines: An Ethnography of a Modern Job (1997)Talking about Machines: An Et…Redesigning the Customer Support Process for the Electronic Economy: Insights From Storage Dimensions1 (1997)Redesigning the Customer Supp…How a Cockpit Remembers Its Speeds (1995)How a Cockpit Remembers Its S…Genre Repertoire: The Structuring of Communicative Practices in Organizations (1994)Genre Repertoire: The Structu…Outline of a Theory of Practice. (1980)Situated Learning: Legitimate Peripheral Participation. (1994)Bridging Epistemologies: The Generative Dance Between Organizational Knowledge and Organizational Knowing (1999)Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness (2000)Technology and Institutions: What Can Research on Information Technology and Research on Organizations Learn from Each Other?1 (2001)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Human Problem Solving (1972)Images of Organization (1986)Plans and Situated Actions: The Problem of Human-Machine Communication (1990)The Intellectual Challenge of CSCW: The Gap Between Social Requirements and Technical Feasibility (2000)Investigating School Leadership Practice: A Distributed Perspective (2001)Towards a theory of leadership practice: a distributed perspective (2004)Opening up Closings (1973)A simplest systematics for the organization of turn-taking for conversation (1974)The Preference for Self-Correction in the Organization of Repair in Conversation (1977)Managing Trouble Responsibility and Relationships During Conversational Repair (2006)`Black this, black that': racial insults and reported speech in neighbour complaints and police interrogations (2007)Going too far: Complaining, escalating and disaffiliation (2008)Tropics of Discourse: Essays in Cultural Criticism (1979)The Content of the Form: Narrative Discourse and Historical Representation. (1987)A philosophy of cinematic art (2010)A narrative theory of games (2012)Internet gaming addiction: current perspectives (2013)Distributed Leadership (2002)A socio‐cultural theorisation of formative assessment (2008)From Teams to Knots: Activity-Theoretical Studies of Collaboration and Learning at Work (2012)Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value (2002)Quality and effectiveness in Web-based customer support systems (2002)Why Do Customer Relationship Management Applications Affect Customer Satisfaction? (2005)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)The Network Paradigm in Organizational Research: A Review and Typology (2003)Why should i share? examining social capital and knowledge contribution in electronic networks of practice (2005)Intersubjectivity: Towards a Dialogical Analysis (2009)Towards a dialogic theory of how children learn to think (2011)Ecolinguistics: the state of the art and future horizons (2013)From relational ontology to transformative activist stance on development and learning: expanding Vygotsky’s (CHAT) project (2008)Children's Development from a Cultural–Historical Approach: Children's Activity in Everyday Local Settings as Foundation for Their Development (2009)The principle of double stimulation: A path to volitional action (2015)Sociocultural approaches to learning and development: A Vygotskian framework (1996)SOCIAL CONSTRUCTIVIST PERSPECTIVES ON TEACHING AND LEARNING (1998)From design experiments to formative interventions (2011)
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References

  • 1997Talking about Machines: An Ethnography of a Modern Job2,005 cited
  • 1995How a Cockpit Remembers Its Speeds1,877 cited
  • 2009Rethinking Language, Mind and World Dialogically : Interactional and contextual theories of human sense-making1,184 cited
  • 1994Genre Repertoire: The Structuring of Communicative Practices in Organizations1,144 cited
  • 2000Workplace Studies: Recovering Work Practice and Informing System Design535 cited
  • 1997The Instrumental Method in Psychology483 cited
  • 1998The Collected Works of L. S. Vygotsky455 cited
  • 1998Managing Customer Support Knowledge417 cited
  • 2006Avatars Of Story239 cited
  • 2005On Complainability217 cited
  • 2005The Role of Knowledge Repositories in Technical Support Environments: Speed Versus Learning in User Performance189 cited
  • 2001A problem-solving perspective on knowledge management practices147 cited
  • 1997Redesigning the Customer Support Process for the Electronic Economy: Insights From Storage Dimensions1146 cited
  • 2003Knowledge and Productivity in Technical Support Work116 cited
  • 2004Organizational Memory as Objects, Processes, and Trajectories: An Examination of Organizational Memory in Use113 cited

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  • 2012Literacy, Digital Literacy and Epistemic Practices: The Co-Evolution of Hybrid Minds and External Memory Systems64 cited
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