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The Relationship of Housing Defects, Occupants’ Satisfaction and Loyalty Behavior in Build-Then-Sell Houses
16 references·3 citing·53 second hop
The Relationship of Housing Defects, Occupants’ Satisfaction and Loyalty Behavior in Build-Then-Sell Houses (2012)The Relationship of Housing Defects, Occu…Recurring quality issues in the UK private house building industry (2009)Recurring quality issues in t…Modeling Customer Loyalty from an Integrative Perspective of Self-Determination Theory and Expectation–Confirmation Theory (2009)Modeling Customer Loyalty fro…Assessment of residential satisfaction in newly designed public low-cost housing in Kuala Lumpur, Malaysia (2009)Assessment of residential sat…Neighbourhood factors in private low-cost housing in Malaysia (2008)Neighbourhood factors in priv…Effect of Delivery Methods on Design Performance in Multifamily Housing Projects (2008)Effect of Delivery Methods on…A Formação Superior do Professor que Ensinava Matemática em Itaipulândia (PR) (2008)A Formação Superior do Profes…Measuring residential satisfaction: a residential environmental satisfaction scale (RESS) (2007)Measuring residential satisfa…Defects and rework in new build: an analysis of the phenomenon and drivers (2007)Defects and rework in new bui…Defects in new homes: an analysis of data on 1,696 new UK houses (2006)Defects in new homes: an anal…Analysing customer satisfaction and quality in construction – the case of public and private customers (2004)Analysing customer satisfacti…Did your efforts really win customers’ satisfaction? (2003)Did your efforts really win c…Customer‐focused approaches to innovation in housebuilding (2003)Customer‐focused approaches t…Home Is Where the Harm Is: Inadequate Housing as a Public Health Crisis (2002)Home Is Where the Harm Is: In…Improving maintenance and reducing building defects through ISO 9000 (2001)Improving maintenance and red…Customer Satisfaction in Home Building (2001)Customer Satisfaction in Home…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…Housing Design for Urban Poor in Kuala Lumpur: A Literature Review (2020)Housing Design for Urban Poor…Impacts of residential construction defects on customer satisfaction (2017)Impacts of residential constr…An international index for customer satisfaction in the construction industry (2015)An international index for cu…A Service Quality Model and its Marketing Implications (1984)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Service Management and Marketing: A Customer Relationship Management Approach (2000)The satisfaction levels of UK construction clients based on the performance of consultants (2006)Modelling structure of customer satisfaction with construction (2009)The construction client satisfaction model: a PLS-SEM approach (2018)ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received (1997)Costs and benefits of ISO 9000 series: a practical study (1999)Determining the causal structure of rework influences in construction (1999)Quality, Environmental, and Health and Safety Management Systems for Construction Engineering (2003)Critical success factors for building maintenance business: a Hong Kong case study (2014)Causes of Quality Deviations in Design and Construction (1992)Quantifying the causes and costs of rework in construction (2000)Influence of Project Type and Procurement Method on Rework Costs in Building Construction Projects (2002)Analysis of Causes of Construction Defects Using Fault Trees and Risk Importance Measures (2012)Unpacking the ambiguity of rework in construction: making sense of the literature (2018)Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Strategic Management and Marketing in the Service Sector (1984)Putting the Service-Profit Chain to Work (1994)Understanding Relationship Marketing Outcomes (2002)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Environmental Choice, Human Behavior, and Residential Satisfaction (1978)Determinants of Residential Satisfaction: Ordered Logit vs. Regression Models (1999)What Makes People Dissatisfied with their Neighbourhoods? (2002)Social housing programme of Selangor Zakat Board of Malaysia and housing satisfaction (2011)Residential Satisfaction in China's Informal Settlements: A Case Study of Beijing, Shanghai, and Guangzhou (2013)Assessment and determinants of residential satisfaction with public housing in Hangzhou, China (2015)Statistics for experimenters. An introduction to design, data analysis, and model building. (1978)Review of Psychometric theory (2nd ed.). (1979)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Development of a customer satisfaction evaluation model for construction project management (2007)Examining the influence of participant performance factors on contractor satisfaction: A structural equation model (2013)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)The impact of motivation on customer satisfaction formation: a self-determination perspective (2015)Continuance Intention of University Students and Online Learning during the COVID-19 Pandemic: A Modified Expectation Confirmation Model Perspective (2021)The Impact of Gamification-Induced Users' Feelings on the Continued Use of mHealth Apps: A Structural Equation Model With the Self-Determination Theory Approach (2021)Residential Satisfaction as an Intervening Variable in Residential Mobility (1974)Place Attachment (1992)MEASURING QUALITY OF LIFE: ECONOMIC, SOCIAL, AND SUBJECTIVE INDICATORS (1997)Residential satisfaction among aging people living in place (2010)Residential satisfaction in inner urban higher-density Brisbane, Australia: role of dwelling design, neighbourhood and neighbours (2012)Why Families Move (1957)Survey Research Methods. (1985)A THEORETICAL AND METHODOLOGICAL APPROACH TO THE STUDY OF RESIDENTIAL SATISFACTION (1997)Assessment and determinants of satisfaction with urban livability in China (2018)Health effects of housing improvement: systematic review of intervention studies (2001)Creating Healthy Communities, Healthy Homes, Healthy People: Initiating a Research Agenda on the Built Environment and Public Health (2003)Confronting the Challenges in Reconnecting Urban Planning and Public Health (2004)Environmental Health Disparities: A Framework Integrating Psychosocial and Environmental Concepts (2004)Responding to ACEs With HOPE: Health Outcomes From Positive Experiences (2017)
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References

  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
  • 2009Assessment of residential satisfaction in newly designed public low-cost housing in Kuala Lumpur, Malaysia579 cited
  • 2007Measuring residential satisfaction: a residential environmental satisfaction scale (RESS)293 cited
  • 2008Neighbourhood factors in private low-cost housing in Malaysia234 cited
  • 2002Home Is Where the Harm Is: Inadequate Housing as a Public Health Crisis211 cited
  • 2009Modeling Customer Loyalty from an Integrative Perspective of Self-Determination Theory and Expectation–Confirmation Theory181 cited
  • 2001Customer Satisfaction in Home Building153 cited
  • 2004Analysing customer satisfaction and quality in construction – the case of public and private customers104 cited
  • 2001Improving maintenance and reducing building defects through ISO 900093 cited
  • 2007Defects and rework in new build: an analysis of the phenomenon and drivers74 cited
  • 2006Defects in new homes: an analysis of data on 1,696 new UK houses67 cited
  • 2008Effect of Delivery Methods on Design Performance in Multifamily Housing Projects59 cited
  • 2003Customer‐focused approaches to innovation in housebuilding55 cited
  • 2009Recurring quality issues in the UK private house building industry

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46 cited
  • 2003Did your efforts really win customers’ satisfaction?39 cited
  • 2008A Formação Superior do Professor que Ensinava Matemática em Itaipulândia (PR)29 cited
  • Cited by

    • 2015An international index for customer satisfaction in the construction industry41 cited
    • 2017Impacts of residential construction defects on customer satisfaction39 cited
    • 2020Housing Design for Urban Poor in Kuala Lumpur: A Literature Review5 cited