Article2001

KNOWLEDGE MANAGEMENT: UNDERSTANDING THEORY AND DEVELOPING STRATEGY

Kristen Bell DeTienne · Lisa Ann Jackson

155 citations0/0 files storedCompetitiveness Review An International Business Journal incorporating Journal of Global Competitiveness

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Knowledge Management and Sharing Innovation and Knowledge Management Management and Organizational Practices

Abstract

Knowledge management has become the latest strategy in increasing organizational competitiveness. Proponents are calling it the only solution for competitive advantage in the new century (Evans, 1997; Hedlund, 1994; Hibbard, 1997; Martinez, 1998; Trussler, 1998) and critics are calling it the worst in passing fads (Hibbard, 1997). Robert H. Buckman, CEO of Buckman Labs, says the purpose of the knowledge management and sharing system at his corporation is to “facilitate communication across all of the organization's boundaries, so that the entire company works together to help everyone to be the best they can be” (Buckman, 1998, p. 11). Buckman Labs has become the first name in knowledge management with its innovative and relatively long‐standing (since 1991) approach to harnessing employees' collective knowledge.

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References

1998The Concept of “Ba”: Building a Foundation for Knowledge Creation 1995Market Orientation and the Learning Organization 2018Organizational Learning:1998The Eleven Deadliest Sins of Knowledge Management 2009Why Information Technology Inspired but Cannot Deliver Knowledge Management 1990Building communication theory 1999What Is a Chief Knowledge Officer 199712 Principles of Knowledge Management.

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2011Organizational factors to support knowledge management and innovation 2018The Relationship Between Knowledge Management and Innovation Performance 2014Strategic Knowledge Management, Innovation, and Performance 2017Knowledge management as a factor for the formulation and implementation of organization strategy 2010The effect of organizational culture on knowledge management practices and innovation 2006Knowledge management and the competitive strategy of the firm

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