Does the EFQM Model Identify and Reinforce Information Capability?

Abstract

The efficient management of information is a success factor that has become critical in today's turbulent global environment. The quality of the information employed directly affects results, and a company can rely on the quality of information used when it has information capability. Total Quality Management (TQM) models and practices help organizations to achieve better results and to increase competitiveness. In order to successfully implement quality systems, organizations need an effective information system that provides quality information; therefore, we can assume that there should be a relationship between information capability and TQM models. The aim of this study is to explore whether information capability is identified and reinforced in companies when adopting a TQM model, in particular the EFQM model.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 15 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.