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The evaluation of hospital service quality by fuzzy MCDM · Study

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ArticleThe evaluation of hospital service quality by fuzzy MCDM

Herman Akdag2014

Article2014

The evaluation of hospital service quality by fuzzy MCDM

Herman Akdag · Turgay KALAYCI · Suat Karagöz · Haluk Zülfikar · Deniz Giz

147 citations·0/0 files stored·Applied Soft Computing

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Multi-Criteria Decision Making Healthcare Quality and Management Evaluation Methods in Various Fields

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 147 citations exist upstream.

References

1965Fuzzy sets 1996Fuzzy sets 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage 1981Multiple Attribute Decision Making: Methods and Applications 1988On ordered weighted averaging aggregation operators in multicriteria decisionmaking 1984A Service Quality Model and its Marketing Implications

Cited by

2014Multi-criteria selection of a deep-water port in the Eastern Baltic Sea 2019Hospital performance evaluation by a hesitant fuzzy linguistic best worst method with inconsistency repairing 2015APPLICATION OF MULTIPLE-CRITERIA DECISION-MAKING TECHNIQUES AND APPROACHES TO EVALUATING OF SERVICE QUALITY: A SYSTEMATIC REVIEW OF THE LITERATURE 2015Multi-criteria decision-making based on hesitant fuzzy linguistic term sets: An outranking approach 2020Detection-based prioritisation: Framework of multi-laboratory characteristics for asymptomatic COVID-19 carriers based on integrated Entropy–TOPSIS methods 2019Based Multiple Heterogeneous Wearable Sensors: A Smart Real-Time Health Monitoring Structured for Hospitals Distributor 2017A VIKOR-based approach for assessing the service performance of electric vehicle sharing programs: A case study in Beijing 2023Safety assessment of excavation system via TOPSIS-based MCDM modelling in fuzzy environment

Details

Year2014

Typearticle

Published2014-07-02

VenueApplied Soft Computing

ISSN-L1568-4946

Languageen

Citations147

Files0 public / 0

ShelfMulti-Criteria Decision Making

Identifiers

doi10.1016/j.asoc.2014.06.033

openalex_workW2001799402

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