Social networks and team performance

Abstract

This paper investigates the association between team constraint and team performance. Constraint is a quantitative measure describing the pattern of connections between contacts in personal network. Team members do not leave the relationships they have with other people behind when they act as part of a team. This paper looks at one way in which the pattern of connections that team members have in their personal networks affects the performance of the team. There are 15 process improvement teams from the same company in the sample. The results from this study provide some evidence that personal networks are important to team performance, strengthening the assertion that differences in social networks do explain performance variations.

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