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Investigating issues and challenges for customer involvement in business services innovation

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2018When can B2B firms improve product innovation capability (PIC) through customer participation (CP)? The moderating role of inter-organizational relationships?44 cited
2017In search of paradox management capability in supplier–customer co-development42 cited
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2015The negative effect of team’s prior experience and technological turbulence on new service development projects with customer involvement40 cited
2015Effects of suppliers’ trust and commitment on customer involvement40 cited
2017Impact of co-creation on innovation capability and firm performance: a structural equation modeling30 cited
2015Divergent goals in supplier-customer co-development process: an integrated framework28 cited
2014Top management support, inter-organizational relationships and external involvement27 cited
2021Transformations of trust in society: A systematic review of how access to big data in energy systems challenges Scandinavian culture24 cited