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An Implementation Framework for Public Service Charters: Results of a concept mapping study
16 references·2 citing·32 second hop
An Implementation Framework for Public Service Charters: Results of a concept mapping study (2012)An Implementation Framework for Public Se…Implementing Public Policy (2017)Implementing Public PolicyThe Ashgate research companion to new public management (2012)The Ashgate research companio…Delivering Public Services: Time for a new theory? (2009)Delivering Public Services: T…Concept Mapping for Planning and Evaluation (2007)Concept Mapping for Planning …Public Value Management (2006)Public Value ManagementTo what extent do enablers explain results in the EFQM excellence model? (2005)To what extent do enablers ex…The Delphi method as a research tool: an example, design considerations and applications (2004)The Delphi method as a resear…An evolutionary model of continuous improvement behaviour (2001)An evolutionary model of cont…Delphi: a technique to harness expert opinion for critical decision‐making tasks in education (1997)Delphi: a technique to harnes…Creating public value: strategic management in government (1996)Creating public value: strate…Creating public value : strategic management in government (1995)Creating public value : strat…The Delphi technique: a worthwhile research approach for nursing? (1994)The Delphi technique: a worth…Organizational culture and leadership (1993)Organizational culture and le…An introduction to concept mapping for planning and evaluation (1989)An introduction to concept ma…Parliamentary affairs (1983)Parliamentary affairsthe delphi method: techniques and applications (1975)the delphi method: techniques…Prosocial Compensation Following a Service Failure: Fulfilling an Organization’s Ethical and Philanthropic Responsibilities (2018)Prosocial Compensation Follow…Compensating citizens for poor service delivery: Experimental research in public and private settings (2017)Compensating citizens for poo…An Experimental Application of the DELPHI Method to the Use of Experts (1963)Current validity of the Delphi method in social sciences (2005)Mail and internet surveys : the tailored design method (2007)Enhancing rigour in the Delphi technique research (2011)Key competencies in sustainability in higher education—toward an agreed-upon reference framework (2020)Educational Research: An Introduction (1965)Educational Research: An Introduction (1984)Improving the practical application of the Delphi method in group-based judgment: A six-step prescription for a well-founded and defensible process (2019)Preparing, conducting, and analyzing Delphi surveys: Cross-disciplinary practices, new directions, and advancements (2021)Content Analysis: An Introduction to its Methodology. (1984)Goal constructs in psychology: Structure, process, and content. (1996)Framework for Program Evaluation in Public Health (1999)Concept Mapping as an Alternative Approach for the Analysis of Open-Ended Survey Responses (2002)Content Analysis: An Introduction to Its Methodology (2019)Bowling Alone: America's Declining Social Capital (1995)The Third Way: The Renewal of Social Democracy (1999)The Third Way: The Renewal of Social Democracy (1999)From New Public Management to Public Value: Paradigmatic Change and Managerial Implications (2007)Wicked Problems (2013)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)New Public Management Is Dead--Long Live Digital-Era Governance (2005)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Delphi methodology in health research: how to do it? (2015)Use of Delphi in health sciences research: A narrative review (2023)Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization (2006)Defining consensus: A systematic review recommends methodologic criteria for reporting of Delphi studies (2014)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)The Commitment-Trust Theory of Relationship Marketing (1994)Conflict in Small Groups: The Meaning and Consequences of Process Conflict (2010)Quality and rigor of the concept mapping methodology: A pooled study analysis (2011)The Fun Integration Theory: Toward Sustaining Children and Adolescents Sport Participation (2014)
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  • 2017Compensating citizens for poor service delivery: Experimental research in public and private settings36 cited
  • 2018Prosocial Compensation Following a Service Failure: Fulfilling an Organization’s Ethical and Philanthropic Responsibilities27 cited