Article2010

Resistant Groups in Enterprise System Implementations: A Q-Methodology Examination

Tim Klaus · Stephen C. Wingreen · James Ellis Blanton

71 citations0/0 files storedJournal of Information Technology

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ERP Systems Implementation and Impact Technology Adoption and User Behaviour Q Methodology Applications

Abstract

This paper is an initial investigation into types of user resistance and the management strategy expectations of users in a mandatory adoption setting. Despite its relationship to adoption, relatively little is known about user resistance. User resistance is investigated in the Enterprise System (ES) environment because the complexity and richness of ES leads users to manifest a large range of resistant behaviors and beliefs. Using Concourse Theory and Q-methodology, ES users are interviewed followed by the development of a Q-sort questionnaire, which was distributed to ES users. The results reveal eight user groups and address the management strategies preferred by each group. The results have implications for both research in the field of user resistance and adoption, and practitioners involved in system implementation.

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References

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