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Managing customer relationship management projects: The case of a large French telecommunications company
16 references·5 citing·46 second hop
Managing customer relationship management projects: The case of a large French telecommunications company (2010)Managing customer relationship management…The New Industrial Engineering: Information Technology and Business Process Redesign (2011)The New Industrial Engineerin…Directions for future research in project management: The main findings of a UK government-funded research network (2006)Directions for future researc…The impact of critical success factors across the stages of enterprise resource planning implementations (2005)The impact of critical succes…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)An evaluation of divergent pe…Understanding customer relationship management (CRM) (2003)Understanding customer relati…A taxonomy of players and activities across the ERP project life cycle (2003)A taxonomy of players and act…Avoid the four perils of CRM. (2002)Avoid the four perils of CRM.Learning from adopters' experiences with ERP: problems encountered and success achieved (2000)Learning from adopters' exper…Business Process Change: A Study of Methodologies, Techniques, and Tools* (1997)Business Process Change: A St…Explaining Development and Change in Organizations (1995)Explaining Development and Ch…Suggestions for studying strategy process: A research note (1992)Suggestions for studying stra…Information Technology and Organizational Change: Causal Structure in Theory and Research (1988)Information Technology and Or…Power, politics, and MIS implementation (1983)Power, politics, and MIS impl…Frontiers in Group Dynamics (1947)Frontiers in Group DynamicsFrontiers in Group Dynamics (1947)Frontiers in Group DynamicsCRM System: the Role of Dynamic Capabilities in creating Innovation Capability (2018)CRM System: the Role of Dynam…Understanding Critical Variables for Customer Relationship Management in Higher Education Institution from Employees Perspective (2017)Understanding Critical Variab…CRM Adoption in a Higher Education Institution (2016)CRM Adoption in a Higher Educ…Project Management Office Transformations: Direct and Moderating Effects that Enhance Performance and Maturity (2015)Project Management Office Tra…Adoption of CRM technology in multichannel environment: a review (2006‐2010) (2012)Adoption of CRM technology in…Reengineering the Corporation (1993)Reengineering the corporation: A manifesto for business revolution (1993)Customer relationship management: Finding value drivers (2006)Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)Chief executives define their own data needs. 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References

  • 1995Explaining Development and Change in Organizations3,759 cited
  • 1947Frontiers in Group Dynamics3,672 cited
  • 2011The New Industrial Engineering: Information Technology and Business Process Redesign3,035 cited
  • 1947Frontiers in Group Dynamics2,267 cited
  • 1983Power, politics, and MIS implementation2,222 cited
  • 1988Information Technology and Organizational Change: Causal Structure in Theory and Research2,107 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 1992Suggestions for studying strategy process: A research note1,507 cited
  • 2003Understanding customer relationship management (CRM)1,228 cited
  • 1997Business Process Change: A Study of Methodologies, Techniques, and Tools*985 cited
  • 2005The impact of critical success factors across the stages of enterprise resource planning implementations874 cited
  • 2006Directions for future research in project management: The main findings of a UK government-funded research network858 cited
  • 2000Learning from adopters' experiences with ERP: problems encountered and success achieved745 cited
  • 2002Avoid the four perils of CRM.699 cited
  • 2003A taxonomy of players and activities across the ERP project life cycle

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694 cited
  • 2004An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon680 cited
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    • 2012Adoption of CRM technology in multichannel environment: a review (2006‐2010)60 cited
    • 2015Project Management Office Transformations: Direct and Moderating Effects that Enhance Performance and Maturity59 cited
    • 2016CRM Adoption in a Higher Education Institution43 cited
    • 2018CRM System: the Role of Dynamic Capabilities in creating Innovation Capability38 cited
    • 2017Understanding Critical Variables for Customer Relationship Management in Higher Education Institution from Employees Perspective37 cited