Innovation in social enterprise: achieving a user participation model

Abstract

Purpose The place of social enterprise in providing innovation in the delivery of services previously undertaken by the public sector is currently receiving much attention, as is service user participation in the delivery of services. The purpose of this paper is to investigate the propensity of a service delivery model to positively influence service users' goals, fulfil their own expectations and life chances. Design/methodology/approach A case study of a social enterprise, providing services to children with Attention Deficit Hyperactivity Disorder (ADHD) and their families. The paper takes a Kantian perspective on the position of service users as ends in themselves, is informed by social capital theory and is carried out as a single case study with survey, interviews and triangulation. Findings The service delivery model is found to increase social capital and assists in the reduction of social exclusion and in the building of local sustainable development. It delivers positive social outcomes and the importance of innovative capacity in the social enterprise sector is demonstrated. Originality/value Lessons from the participatory service delivery model are felt to be transferable to other service delivery areas. Improvement in public sector understanding is shown to need attention in this context.

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