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Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services

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References

1984PLANNING FOR HIGHER EDUCATION991 cited
2003Trends in Distant Student Use of Electronic Resources: A Survey78 cited

Cited by

2020Instruction through virtual reference: mapping the ACRL framework5 cited
2016Hunting and Gathering: Attempting to Assess Services to Distance Learning Students4 cited
2019Data Speaks Volumes: Evidence-Based Delivery of Library Services in a User-Centred Library4 cited
2023Are Libraries up to the Task? Bridging the Gap between Libraries and Distance-Learning Students in Ghana3 cited
2018Mind the Gap! Making the Leap to Reach Distance Students Through On-Campus Events1 cited

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