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Choosing arrival process models for service systems: Tests of a nonhomogeneous Poisson process

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References

2005Statistical Analysis of a Telephone Call Center804 cited
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2012Proceedings of the Winter Simulation Conference401 cited
1993The Physics of the Mt/G/∞ Queue239 cited
2004Modeling Daily Arrivals to a Telephone Call Center209 cited
2014Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?175 cited
2001Managing uncertainty in call centres using Poisson mixtures163 cited
2012Stabilizing Customer Abandonment in Many-Server Queues with Time-Varying Arrivals94 cited
1989Measurements and approximations to describe the offered traffic and predict the average workload in a single-server queue79 cited
2009On a Data-Driven Method for Staffing Large Call Centers64 cited

Cited by

2016Modeling and forecasting call center arrivals: A literature survey and a case study95 cited
2016STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS39 cited
2014STABILIZING PERFORMANCE IN NETWORKS OF QUEUES WITH TIME-VARYING ARRIVAL RATES37 cited

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2016

Rate-Based Daily Arrival Process Models with Application to Call Centers

34 cited

2017Scaling Limits for Infinite-server Systems in a Random Environment20 cited

2023Smart Public Transport: A Bi-Objective Model for Maximizing Synchronizations and Minimizing Costs in Bus Timetables9 cited