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Incorporating quality into data envelopment analysis of nursing home performance: A case study☆

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References

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2004Measuring human development via data envelopment analysis: the case of Asia and the Pacific

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248 cited

2001Sales performance measurement in bank branches198 cited

Cited by

2011An empirical study of transformational leadership, team performance and service quality in retail banks141 cited
2013Operations Research (OR) in Service Industries: A Comprehensive Review102 cited
2013Benchmarking of service quality with data envelopment analysis92 cited
2018Supplier selection towards uncertain and unavailable information: An extension of TOPSIS method84 cited
2018Do quality and access to hospital services impact on their technical efficiency?81 cited
2010Efficiency and quality of care in nursing homes: an Italian case study79 cited
2010Data Envelopment Analysis Model for the Appraisal and Relative Performance Evaluation of Nurses at an Intensive Care Unit71 cited
2010Goal directed benchmarking for organizational efficiency70 cited
2012Using Data Envelopment Analysis (DEA) for monitoring efficiency-based performance of productivity-driven organizations: Design and implementation of a decision support system64 cited
2019Efficiency of medical service systems in the rural areas of Mainland China: a comparative study from 2013 to 201763 cited
2013The effect of quality and socio-demographic variables on efficiency measures in primary health care55 cited
2017Economies of scope in the health sector: The case of Portuguese hospitals54 cited
2017Hong Kong Hospital Authority resource efficiency evaluation: Via a novel DEA-Malmquist model and Tobit regression model49 cited
2021A SBM-DEA based performance evaluation and optimization for social organizations participating in community and home-based elderly care services48 cited
2020Operational efficiency vs clinical safety, care appropriateness, timeliness, and access to health care44 cited
2011Choices and Uses of DEA Weights41 cited