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Evaluating the quality of airport service using the fuzzy multi‐criteria decision‐making method: a case study of Taiwanese airports
16 references·12 citing·29 second hop
Evaluating the quality of airport service using the fuzzy multi‐criteria decision‐making method: a case study of Taiwanese airports (2011)Evaluating the quality of airport service…Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores (2007)Expectations and perceptions …Decision Making in a Fuzzy Environment (2007)Decision Making in a Fuzzy En…Tourists’ satisfaction, recommendation and revisiting Singapore (2006)Tourists’ satisfaction, recom…The effect of airline service quality on passengers’ behavioural intentions: a Korean case study (2004)The effect of airline service…Examining airline service quality from a process perspective (2004)Examining airline service qua…Passenger expectations and airline services: a Hong Kong based study (2003)Passenger expectations and ai…The evaluation of airline service quality by fuzzy MCDM (2002)The evaluation of airline ser…A survey analysis of service quality for domestic airlines (2002)A survey analysis of service …A fuzzy approach to select the location of the distribution center (2001)A fuzzy approach to select th…On a canonical representation of fuzzy numbers (1998)On a canonical representation…Fuzzy sets (1996)Fuzzy setsService Quality and Customer Loyalty in the Commercial Airline Industry (1993)Service Quality and Customer …Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Multiple Attribute Decision Making (1981)Multiple Attribute Decision M…Importance-Performance Analysis (1977)Importance-Performance Analys…Fuzzy sets (1965)Fuzzy setsThe Effect of Leadership and Motivation on Employees Satisfaction: Evidence from Mirpur Division AJ & K in Restaurant Sector (2025)The Effect of Leadership and …The importance of information quality according to the type of employee in the airline industry: Robot versus human (2023)The importance of information…Options to Improve Service Quality to Enhance Value Co-Creation for Customers in the Aviation Industry in Taiwan (2022)Options to Improve Service Qu…Optimisation of check-in process focused on passenger perception for using self-service technologies at airport in Australia (2022)Optimisation of check-in proc…Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis (2022)Gaps, Trends and Challenges i…New approach based on proximity/remoteness measurement for customer classification (2020)New approach based on proximi…Key Determinants of Airline Loyalty Modeling in Thailand (2020)Key Determinants of Airline L…Service quality evaluation and ranking of container terminal operators through hybrid multi-criteria decision making methods (2018)Service quality evaluation an…Retail concessions at European airports: Commercial strategies to improve non-aeronautical revenue from leisure travelers (2018)Retail concessions at Europea…A three-dimensional house: extending quality function deployment in two organizations (2018)A three-dimensional house: ex…Exploring the differences in the airport competitiveness formation mechanism: evidence from 45 Chinese airports during 2010–2014 (2016)Exploring the differences in …Analysis of the operational performance of brazilian airport terminals: A multicriteria approach with De Borda-AHP integration (2015)Analysis of the operational p…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Perceived travel risks regarding terrorism and disease: The case of Thailand (2008)Tourism experience and quality of life among elderly tourists (2014)The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2017)Measuring Service Quality: A Reexamination and Extension (1992)Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach (2018)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan (2006)Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment (2006)Fuzzy Multicriteria Decision-Making: A Literature Review (2015)Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)Tourism Destination Loyalty (2000)Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)A fuzzy approach for supplier evaluation and selection in supply chain management (2005)Extension of TOPSIS to Multiple Criteria Decision Making with Pythagorean Fuzzy Sets (2014)Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS (2003)GIS‐based multicriteria decision analysis: a survey of the literature (2006)A state-of the-art survey of TOPSIS applications (2012)An approach for detecting, quantifying, and visualizing the evolution of a research field: A practical application to the Fuzzy Sets Theory field (2010)Science mapping software tools: Review, analysis, and cooperative study among tools (2011)Family resemblances: Studies in the internal structure of categories (1975)Basic objects in natural categories (1976)Soft set theory—First results (1999)
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References

  • 1965Fuzzy sets67,827 cited
  • 1996Fuzzy sets46,880 cited
  • 1981Multiple Attribute Decision Making8,633 cited
  • 2007Decision Making in a Fuzzy Environment5,320 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2002The evaluation of airline service quality by fuzzy MCDM890 cited
  • 2006Tourists’ satisfaction, recommendation and revisiting Singapore677 cited
  • 1993Service Quality and Customer Loyalty in the Commercial Airline Industry497 cited
  • 2003Passenger expectations and airline services: a Hong Kong based study442 cited
  • 2001A fuzzy approach to select the location of the distribution center433 cited
  • 2004The effect of airline service quality on passengers’ behavioural intentions: a Korean case study423 cited
  • 2002A survey analysis of service quality for domestic airlines350 cited
  • 1998On a canonical representation of fuzzy numbers350 cited
  • 2007Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores312 cited
  • 2004

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Examining airline service quality from a process perspective
297 cited

Cited by

  • 2015Analysis of the operational performance of brazilian airport terminals: A multicriteria approach with De Borda-AHP integration46 cited
  • 2018Service quality evaluation and ranking of container terminal operators through hybrid multi-criteria decision making methods44 cited
  • 2022Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis26 cited
  • 2020Key Determinants of Airline Loyalty Modeling in Thailand25 cited
  • 2023The importance of information quality according to the type of employee in the airline industry: Robot versus human24 cited
  • 2022Options to Improve Service Quality to Enhance Value Co-Creation for Customers in the Aviation Industry in Taiwan20 cited
  • 2018Retail concessions at European airports: Commercial strategies to improve non-aeronautical revenue from leisure travelers16 cited
  • 2020New approach based on proximity/remoteness measurement for customer classification14 cited
  • 2016Exploring the differences in the airport competitiveness formation mechanism: evidence from 45 Chinese airports during 2010–201414 cited
  • 2022Optimisation of check-in process focused on passenger perception for using self-service technologies at airport in Australia13 cited
  • 2018A three-dimensional house: extending quality function deployment in two organizations8 cited
  • 2025The Effect of Leadership and Motivation on Employees Satisfaction: Evidence from Mirpur Division AJ & K in Restaurant Sector1 cited