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A configuration management database architecture in support of IBM Service Management
2 references·2 citing·9 second hop
A configuration management database architecture in support of IBM Service Management (2007)A configuration management database archi…IBM Service Management architecture (2007)IBM Service Management archit…Foundations of IT Service Management Based on ITIL V3 (2007)Foundations of IT Service Man…A Method to Select IT Service Management Processes for Improvement (2014)A Method to Select IT Service…Integrated change and configuration management (2007)Integrated change and configu…Case Study Research: Design and Methods (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The balanced scorecard : measures that drive performance (1992)Governing Information Technology Through CobiT (2002)ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice (2005)Challenge of adopting multiple process improvement frameworks (2006)Evolving standards for IT service management (2007)A Model of Data Warehousing Process Maturity (2011)Enterprise architecture availability analysis using fault trees and stakeholder interviews (2012)
this work references cited by second hop

References

  • 2007Foundations of IT Service Management Based on ITIL V3154 cited
  • 2007IBM Service Management architecture26 cited

Cited by

  • 2007Integrated change and configuration management22 cited
  • 2014A Method to Select IT Service Management Processes for Improvement16 cited

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