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The theory and practice of benchmarking: then and now

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References

1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
1970Quality planning and analysis896 cited
1992The Benchmarking Book457 cited
1996Comparing the Reinventing Government Movement with the New Public Administration421 cited

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2007What have we learned? Themes from the literature on best‐practice benchmarking140 cited
2003Revising the concept and forms of benchmarking134 cited
2011Do they all perform alike? An examination of perceived performance, citizen satisfaction and trust with US federal agencies127 cited
2021Quantification of ESG Regulations: A Cross-Country Benchmarking Analysis123 cited
2009En route to a theory of benchmarking

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2004Measuring and benchmarking intellectual capital110 cited

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2011Updating corporate sustainability performance measurement systems93 cited

2005An exploratory study of best lean sustainability practices in higher education85 cited