Successful implementation of Six Sigma: benchmarking General Electric Company

James R. Evans

416 citations0/0 files storedBenchmarking An International Journal

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

The Six Sigma phenomenon has followed the TQM movement as the latest thrust for many companies seeking to improve their performance and effectiveness. The purpose of this paper is to review the basic concepts of Six Sigma, its benefits, and successful approaches for implementation. In particular, we benchmark the practices of the General Electric Company, one of the leaders and innovators in implementing the process. We conclude that keys for successful implementation include upper management support and involvement, organizational infrastructure, training, tools, and links to human resources‐based actions.

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2015Critical success factors for implementing lean production: the effect of contingencies 2009Mapping the critical links between organizational culture and TQM/Six Sigma practices 2008Lean, six sigma and lean sigma: fads or real process improvement methods?2007Six sigma in service organisations 2003A review of literature on benchmarking 2013Lean, Six Sigma and Lean Six Sigma: an analysis based on operations strategy 2010Six Sigma quality: a structured review and implications for future research 2007The current state of six sigma application in services

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