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Revenue estimation for logistics customer service offerings
7 references·8 citing·47 second hop
Revenue estimation for logistics customer service offerings (2006)Revenue estimation for logistics customer…Business Logistics/Supply Chain Management -5/E (2004)Business Logistics/Supply Cha…Measuring and Selling the Value of Logistics (2000)Measuring and Selling the Val…Logistics Performance (1994)Logistics PerformanceCustomer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Physical Distribution Service in Industrial Purchase Decisions (1976)Physical Distribution Service…A Model of Industrial Buyer Behavior (1973)A Model of Industrial Buyer B…Controlling customer logistics service (1971)Controlling customer logistic…Voluntary overbooking in commercial airline reservations (2020)Voluntary overbooking in comm…A fuzzy inference based scenario building in two-stage optimization framework for sustainable recycling supply chain redesign (2020)A fuzzy inference based scena…Using MCDA to evaluate the performance of the logistics process in public hospitals: the case of a Brazilian teaching hospital (2017)Using MCDA to evaluate the pe…Investigating logistics service quality in omni-channel retailing (2017)Investigating logistics servi…Future of Logistics Management in the Process of Globalization (2015)Future of Logistics Managemen…Transport management in small and medium-sized enterprises in Brazil (2010)Transport management in small…The analysis and case studies of successful express logistics companies (2009)The analysis and case studies…Assessing consumer attitudes toward off‐site customer service contact methods (2009)Assessing consumer attitudes …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Customer Service Research: Past, Present and Future (1989)The Evolution to Service Response Logistics (1992)Outsourcing decisions and the purchasing process: a systems‐oriented approach (2006)Emerging Concepts In Marketing (2022)Measuring the efficiency of decision making units (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Self-Reports in Organizational Research: Problems and Prospects (1986)Performance measurement in humanitarian relief chains (2008)The impact of marketing capability, operations capability and diversification strategy on performance: A resource-based view (2008)Linking Corporate Social Responsibility (CSR) and Organizational Performance: the moderating effect of corporate reputation (2020)Creating shareholder value : the new standard for business performance (1986)Valuation: Measuring and managing the value of companies (1992)A SUPPLY CHAIN‐ORIENTED APPROACH OF WORKING CAPITAL MANAGEMENT (2010)Supply chain finance: applying finance theory to supply chain management to enhance finance in supply chains (2010)A Structure–Conduct–Performance Perspective of How Strategic Supply Chain Integration Affects Firm Performance (2014)Fundamentals of logistics management (2006)The Economics of Climate Change (2007)The Economics of Climate Change (2010)A Methodology for Future Scenario Planning (2020)Next Generation Supply Chains (2020)Role of Green Logistics in the Construction of Sustainable Supply Chains (2023)Case Study Research: Design and Methods (1991)Multiple Criteria Decision Analysis (2002)The landscape of qualitative research : theories and issues (2003)Healthcare decision‐making applications using multicriteria decision analysis: A scoping review (2019)Using MCDA-C to assess the organizational performance of industries operating at Brazilian maritime port terminals (2019)Application of Multi-Criteria Decision Analysis to Identify Global and Local Importance Weights of Decision Criteria (2022)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The partial least squares approach for structural equation modeling. 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References

  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,572 cited
  • 1973A Model of Industrial Buyer Behavior887 cited
  • 1994Logistics Performance374 cited
  • 2000Measuring and Selling the Value of Logistics264 cited
  • 2004Business Logistics/Supply Chain Management -5/E252 cited
  • 1976Physical Distribution Service in Industrial Purchase Decisions165 cited
  • 1971Controlling customer logistics service66 cited

Cited by

  • 2017Investigating logistics service quality in omni-channel retailing335 cited
  • 2017Using MCDA to evaluate the performance of the logistics process in public hospitals: the case of a Brazilian teaching hospital63 cited
  • 2015Future of Logistics Management in the Process of Globalization37 cited
  • 2020A fuzzy inference based scenario building in two-stage optimization framework for sustainable recycling supply chain redesign33 cited
  • 2009Assessing consumer attitudes toward off‐site customer service contact methods22 cited
  • 2009The analysis and case studies of successful express logistics companies15 cited
  • 2020Voluntary overbooking in commercial airline reservations13 cited
  • 2010Transport management in small and medium-sized enterprises in Brazil

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9 cited