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Self-service — but is it good to talk? · Study

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ArticleSelf-service — but is it good to talk?

Tanya Alcock2006

Article2006

Self-service — but is it good to talk?

Tanya Alcock · Nicola J. Millard

21 citations·0/0 files stored·BT Technology Journal

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Customer Service Quality and Loyalty Technology Adoption and User Behaviour AI in Service Interactions

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References

1985Economic Action and Social Structure: The Problem of Embeddedness 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 1997Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness 2002Economic Action and Social Structure: The Problem of Embeddedness 1991Personal Computing: Toward a Conceptual Model of Utilization1 1987Electronic markets and electronic hierarchies 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters 2000Technology Infusion in Service Encounters

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2003Complementing Self-Serve Technology with Service Relationships: The Customer Perspectivearticle · 7 shared references 2016The impact of self-service technologies – towards an economic decision model and its application at the German Federal Employment Agencyarticle · 7 shared references 2007Cognitive, demographic, and situational determinants of service customer preference for personnel-in-contact over self-service technologyarticle · 6 shared references 2006Student Attitudes Toward College Courses: An Examination of Influences and Intentionsarticle · 6 shared references 2020The Effects of Shoppers’ Motivation on Self-Service Technology Use Intention: Moderating Effects of the Presence of Employeearticle · 6 shared references 2003Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudesarticle · 5 shared references

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Year2006

Typearticle

Published2006-01-01

VenueBT Technology Journal

ISSN-L0265-0193

Languageen

Citations21

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s10550-006-0022-0

openalex_workW2006989027

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