Nonverbal cues in computer‐mediated communication, and the effect of chronemics on relational communication

Abstract

Computer‐mediated communication (CMC) has been described as lacking nonverbal cues, which affects the nature of interpersonal interaction via the medium. Yet much CMC conveys nonverbal cues in terms of chronemics, or time‐related messages. Different uses of time signals in electronic mail were hypothesized to affect interpersonal perceptions of CMC senders and respondents. An experiment altered the time stamps in replicated e‐mail messages in order to assess two time variations: (a) the time of day a message was sent and (b) the time lag until a reply was received. Results revealed significant interactions among these variables, and the task‐orientation or socioemotional orientation of the verbal messages, which affected perceptions of communicators’ intimacy/liking or dominance/submissiveness. Findings extend recent theories regarding social attributions and the adaptation of social cues in CMC behavior.

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