Work Improvement Programmes: Quality Control Circles Compared with Traditional Western Approaches

Abstract

Quality control circles, a Japanese management technique for improving quality, productivity, and worker morale, have been widely adopted in western industry. The apparent hope is that the circles are a key to competing with the Japanese. In this article QC circles are shown to resemble, and potentially overlap with, six other western work improvement programmes, most of which have had successful histories. Case observations offer limited evidence that plant configuration considerations should be foremost among the factors emphasised in an industrial work improvement programme and that western industry should not expect too much from quality control circles.

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