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Clients, Customers and Consumers: A Framework for Exploring the User-Experience of the Planning Service
16 references·1 citing·42 second hop
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References

  • 2025A Glance on Changing Workplace Dynamics Post Covid-19 in India: A Review of Psychological Employee Withdrawal Behavior1,228 cited
  • 1975Professions and Power.1,119 cited
  • 2006The Unmanageable Consumer695 cited
  • 2001Choices of Degree or Degrees of Choice? Class, `Race' and the Higher Education Choice Process642 cited
  • 2006Town and Country Planning in the UK422 cited
  • 2004The Blackwell Cultural Economy Reader290 cited
  • 1994It's Showtime: On the Workplace Geographies of Display in a Restaurant in Southeast England285 cited
  • 2002Utilitarianism’s Bad Breath? A Re-Evaluation of the Public Interest Justification for Planning269 cited
  • 2008Conceptions of Space and Place in Strategic Spatial Planning226 cited
  • 2005Cities and Consumption198 cited
  • 1992Urban Planning under Thatcherism: The Challenge of the Market197 cited
  • 2005Social Class, Market Situation, and Consumers’ Metaphors of (Dis)Empowerment197 cited
  • 2002Urban Planning and the British New Right75 cited
  • 2010Effective Practice in Spatial Planning63 cited
  • 2005Creating Citizen-Consumers: New Labour and the Remaking of Public Services60 cited

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  • 2000British planning: 50 Years of urban and regional policy.55 cited
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    • 2023Disparate goals, progressive ideals? Professional biographies of planners in the UK and their ideas of ‘mission’4 cited