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ArticlePerception configurations in business relationships

Maria Holmlund1999

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Articlegreen1999

Perception configurations in business relationships

Maria Holmlund · Tore Strandvik

43 citations·0/0 files stored·Management Decision

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Customer Service Quality and Loyalty Innovation and Knowledge Management Business Strategy and Innovation

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References

1994The Commitment-Trust Theory of Relationship Marketing 1996The Behavioral Consequences of Service Quality 1987Developing Buyer-Seller Relationships 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships 1995Developing relationships in business networks 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives 1993The Nature and Determinants of Customer Expectations of Service 1994Dyadic Business Relationships within a Business Network Context

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2016The process of evaluating business to business relationships facing dissolution: An SME owner manager perspective 2001Evaluation of Relationship quality in Business Relationships.2002Customer satisfaction and loyalty in after sales service : modes of care in telecommunications systems delivery 2016Comparing perceived insecurity among customers and retail staff during service encounters

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Year1999

Typearticle

Published1999-11-01

VenueManagement Decision

ISSN-L0025-1747

Languageen

Citations43

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1108/00251749910299020

openalex_workW2008131606

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